Refund policy

STORE RETURN & EXCHANGE POLICY

We value transparency and consistency in all customer transactions. To ensure fairness and protect the integrity of our products, we maintain the following return and exchange policy:

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14-Day Exchange / Store Credit Policy

We accept exchanges or store credit only within 14 days of the original purchase date.

To qualify, items must meet the following conditions:

• Original tags attached

• Brand new condition (unworn, unwashed, unaltered, and undamaged)

• Original receipt or proof of purchase provided

We do not offer refunds to the original form of payment.

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Store Credit

Store credit:

• Will be issued at the value paid

• Does not expire

• May be used on any future in-store purchase

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Conditions for Non-Returnable Items

For hygiene and quality-control reasons, certain items may be final sale. These items will be clearly marked at the time of purchase.

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Policy Disclosure & Communication

To ensure equal and consistent treatment of all customers:

• This policy is clearly displayed on customer receipts,

• Posted at the cash register, and

• Provided in written form upon request.

Team members are instructed not to verbally disclose or selectively emphasize this policy based on customer characteristics, behavior, or appearance.

This prevents any risk of labeling, profiling, or unintentional discrimination.

All customers must be treated uniformly and respectfully, and the written policy applies equally to everyone.

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Quality & Integrity Commitment

Our policies are designed to protect the quality of our garments and to maintain a consistent and fair experience for every customer.

If you have questions about this policy, we are always happy to provide a printed copy or direct you to the posted version.