FAQ
Frequently Asked Questions (FAQ) – BenettonUS.com
1. What are your shipping options? We offer free standard shipping within the United States. Orders are typically delivered within 4-6 business days after processing.
2. How long does it take to process my order? Orders are processed within 1-3 business days (Monday to Friday). During high order volume periods, processing may take longer.
3. Do you offer international shipping? Currently, we only ship within the United States. We are working on expanding our shipping network in the future.
4. Can I track my order? Yes! Once your order has been shipped, you will receive a confirmation email with tracking information.
5. What is your return policy? We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, we will refund the purchase price or exchange the product, provided the item is in its original condition and packaging.
6. How do I initiate a return? To start a return, please contact our customer service at art.benetton@gmail.com with your order number and reason for return. We will provide you with a return authorization and a prepaid return shipping label.
7. Are there any costs associated with returns?
- Returns due to defects: No cost
- Returns due to customer remorse: No cost
8. How long does it take to receive my refund? Refunds are processed within 10 days of receiving your returned item. If you experience a delay, please check with your bank or credit card issuer before contacting us.
9. What should I do if my item is damaged upon arrival? If your package was damaged in transit:
- If possible, refuse delivery and contact us immediately.
- If the package was delivered in your absence, contact us with a video of the damaged item for further steps.
10. What if I receive the wrong item? Please inspect your order upon receipt. If you receive an incorrect item, contact us at art.benetton@gmail.com, and we will resolve the issue promptly.
11. Can I exchange an item? We only replace defective items with the same product and size. If you need an exchange, contact us at art.benetton@gmail.com.
12. What payment methods do you accept? We accept all major credit and debit cards, as well as PayPal.
13. Do you process orders on holidays? No, orders are not processed on holidays. Orders placed on holidays will be processed the next business day.
14. How can I contact customer service? You can reach our customer service team via email at art.benetton@gmail.com.
Still have questions? Contact us!
Contact Information:
🛒Trade name: Benetton US
📞Phone: +18189674388
📧Email: art.benetton@gmail.com
🏠Address: ARTO CORP, 2427 N Verdugo Rd, Glendale CA 91208, United States